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Privacy Policy

Fotofriend takes your privacy very seriously. This Privacy Policy describes exactly how Fotofriend uses identifiable information regarding our customers, such as name, address, email address or credit card number ("Customer Information"). For Privacy purposes, "Fotofriend" refers to Foto Friend Pty Ltd. Primarily, we collect such information for the purpose of providing you with an outstanding experience on the Fotofriend Service. Except as specifically described in this Privacy Policy, Fotofriend does not sell, rent or share such Customer Information with third parties.

If you have questions or concerns regarding this statement, you should first contact our Customer Service department at This Privacy Policy is effective as of May 1st, 2009.

By using our Service, you consent to the collection, use and disclosure of information in the manner described below. If we decide to change our privacy practice, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Changes to our policy will be prospective only. Please check this page from time to time for changes to make sure you are aware of our latest privacy practices.

In this Privacy Policy, you will find the answers to the following questions:

  • What Customer Information does Fotofriend collect?
  • How does Fotofriend use Customer Information?
  • With whom does Fotofriend share Customer Information?
  • Does Fotofriend use "IP Addresses" and cookies?
  • What are the safeguards and security procedures in place to protect your information from loss, misuse, or alteration?
  • Other information about privacy

What Customer Information does Fotofriend collect?

Customer Information is only requested when you choose to complete an order with Fotofriend. When you want Fotofriend to process your photos, we will also ask for a billing address, a shipping address, and a credit card number for the payment of developing, shipping and handling costs. We also request an email address, and optionally a phone number so that we may contact you regarding your order. If you opt in, we may also email you about Fotofriend site improvements, feature announcements, newsletters and promotional offers.

How does Fotofriend use Customer Information?

Our primary goal in collecting your Customer Information is to provide you with a personalised, relevant, user-friendly experience within the Fotofriend application. Here are the ways we use Customer Information to enhance this experience:

Customer Communication: We use Customer Information to communicate with you if there is an issue with your order. If you have opted in, we use your email and mailing address to inform you of site improvements, feature announcements, newsletters, Fotofriend promotional offers, and occasional third-party promotional offers that may be of interest to you. Only Fotofriend (or agents working on behalf of Fotofriend under confidentiality agreements) will send you these mailings for these purposes.

Customer Convenience: We use Customer Information to provide you with the convenience of easy access to the services you request. When you choose to use the Fotofriend Service for purchasing photo merchandise, we will ask for credit card information and for your mailing address, so we can send you the merchandise you have ordered. We will automatically charge your credit card for developing, shipping and handling fees. We may also collect information during the shopping experience to make purchasing an easier and better experience for you. For example, if you give us permission to keep your billing information, you won't have to fill out the shipping and billing address each and every time you purchase.

With whom does Fotofriend share Customer Information?

Fotofriend shares Customer Information with third party intermediaries (for example, credit card authorisation companies, photo processing labs, merchandise distributors, vendors processing our outbound email communication, etc.) who help us run the Fotofriend Service. Your Customer Information is provided to these third parties solely for the purpose of providing you the services you request at the time that you request them. Third party intermediaries do not store, retain, access or otherwise use your Customer Information other than as necessary to provide you with the Fotofriend service.

Other than as described in the previous paragraph, Fotofriend will not sell, rent or otherwise share Customer Information with a third party without your knowledge and consent. If you do not want your Customer Information shared at that time you will always have the option of telling us not to share it.

The one exception to the rule described in this section is the following: if Fotofriend is required by law (or to protect its rights or property), we will disclose Customer Information to the extent so required.

How long does Fotofriend store Customer Information and how can it be deleted or modified?

Fotofriend securely stores your information until you choose to delete your account. You can permanently delete your account or request changes to any of the information in it by contacting us here. All such changes are made within 3 business days.

Does Fotofriend use "IP Addresses" and cookies?

Fotofriend uses IP Addresses and Cookies in limited ways, as follows:

IP Addresses: An IP address is literally your computer's address and is a unique identifier, allowing online information to be sent to the right place. We use IP addresses to better understand the customer database. We use your IP address to help diagnose problems with our server and to administer our Web site. We do not intentionally link your IP address to your personally identifiable information.

Fotofriend Cookies: Contrary to popular belief, cookies do not extract private or personal information from your computer's memory. The job of a cookie is to record only information you volunteer to us upon registering or visiting the site. Cookies are tiny files placed onto the hard drive of your computer the first time you visit our Web site that enable our server to recognise or "remember" who you are next time you come back. Fotofriend cookies are not tied to personally identifiable information. Currently, Fotofriend intends to make only limited use of cookies for the purpose of delivering content specific to your interests. For instance cookies may be used to retain your personal preferences or to hold session information for a "shopping cart".

Advice on Limiting Cookies: You always have a choice with respect to cookies. By modifying your browser preferences, you can accept all cookies, be notified when a cookie is set or reject all cookies. If you choose to reject all cookies, you may be unable to use certain Fotofriend services. Please consult your browser instructions for information on how to modify your choices about cookies.

Does Fotofriend use Clear Gifs (Web Beacons/Web Bugs)?
Fotofriend does not use clear gifs in any way.

What are the safeguards and security procedures in place to protect your information from loss, misuse, or alteration?

Your Customer Information on our Service is password-protected through your account. We strongly recommend that you do not give your password to anyone and that you change it every 3 months.

If you are using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate's computer, etc.), we strongly recommend that you sign out of your account and close your browser before getting up and moving away from the computer. This will prevent others from accessing your account and personal information. Fotofriend employs SSL - a specialised encryption and security technology -- to protect your Customer Information. We understand that this is especially important when there is an exchange of credit card, billing and personal information. In addition, we limit access of Customer Information to only those employees who need it to carry out their jobs.

Notification of Change

If we are going to use your personally identifiable information in a manner that is materially different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contacting Fotofriend

If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact us at